FAQs

1. About Great Seats
2. Ordering Tickets
3. Delivery
4. Hot Rumours Waitlist
5. Online Club Membership
6. Pricing
7. Seating
8. Other

How does the Great Seats service differ from what I could get by going to a ticketing agency?

1. Premium quality seating, as opposed to 'pot luck' (for all events except 'Advance Access' and 'Last Minute Tickets'). For all indoor events, only excellent 'A reserve', or equivalent quality seating is sold.

2. First opportunity to purchase tickets before the public on sale date so you don't miss out.

3. Ease and convenience of booking using a credit card. There is no need to stand in queues, sleep out overnight, or spend hours trying, often unsuccessfully, to get through on the telephone to booking agencies or queuing at the Box Office.

4. The Hot Rumours service enables you to register your name on a waitlist for hot rumoured events. If the event is confirmed and we secure tickets, we will email you before the public on-sale date and give you priority access. Hot Rumour registrations do not constitute a booking and are valid for 12 months after which time you will need to re-register.
Click here for a complete listing of the latest Hot Rumours.

5. Fantastic deals on last minute discounted tickets.

6. Members can register with the GreatSeats Online Club

7. Access to GreatSeats Exclusive offers each month.

Back to top

How do I make a ticket booking?
Simply go to the On Sale Now page to book easily and conveniently, 24 hours a day, 7 days a week, and you will be transferred to a secure Internet server to perform your booking. Please ensure that you read the terms and conditions of the booking carefully as the transaction is processed immediately.

Can I purchase tickets to any event, anywhere?
Great Seats sells tickets only to events in Australia.

How do I make a booking if I live outside Australia?
If you have an address in Australia where the tickets can be sent to you, insert this address on the booking form. If you are not sure of where you will be staying, please email us with your name, the event you are interested in and the date, time and location of the performance. We will get back to you within 2 business days confirming availability of the show, and details of how you can book for your preferred event.

Why is the price printed on the ticket different to what I paid?
The cost of the ticket to Great Seats is always more than the face value printed on the ticket, as we have to pay ticketing agency fees, and in many cases a promoter's fee.The cost of the ticket to Great Seats is therefore higher than the general public to ensure you always receive the best available locations.

What happens if my tickets are damaged, lost or stolen?
A replacement voucher can be arranged for most ticket purchases, however a $25.00 replacement fee per order will apply. As soon as you discover that your tickets are lost or stolen, please email us immediately. A Great Seats representative will then proceed to organise a replacement. General Admission tickets cannot be replaced under any circumstances, however these are sent via registered post to guarantee delivery to your address.

Back to top

When will my tickets arrive?
Once you book your tickets online we will immediately validate your credit card and provide you with a booking confirmation number.

Tickets will be mailed to you within 4 to 6 weeks. If the event is on before the 4 week processing period, tickets will be sent to the delivery address specified prior to the performance date.

If your tickets do not arrive in a timely manner, or you've received something contrary to what you ordered, please email us. A Great Seats Representative will then contact you to confirm the status of your tickets or help with your enquiry.

Can I have tickets sent to someone other than myself?
Yes. Fill in the delivery details of where you wish the tickets to be sent on the booking form and uncheck the tick box at the bottom of the booking form that says, ‘Changes to my contact details should update my member record permanently’. This will ensure that your details are not over ridden by your friend’s delivery details.

Back to top

How do I register on Hot Rumours?
Go to the Hot Rumours page and find the event you want to register for. Press the Waitlist Now button and complete your details. If the event is confirmed and we secure tickets we email you, giving you priority access to purchase tickets online - often before the public on-sale date.

Can I register on the Hot Rumours for a rumour that isn't listed?
We only register for rumours that are listed in our Hot Rumours page. If you've heard a rumour that is not listed please email us with the details and how you heard about it. A Great Seats representative will then let you know if we will be taking registrations for that event.

Back to top

What are the benefits of being a Great Seats Online Club member?

6 Great Reasons to Join:

1. Stay up to date: Hear all the inside goss on the latest events on sale including Great Seats Exclusives, the hottest rumours and fabulous last minute ticket offers.
2. Regular email updates: Receive regular updates and be in-the-know before everyone else
3. Priority booking: Be among the first to secure tickets to popular events.
4. Complimentary: Membership is totally FREE of charge
5. Signing up is easy: Simply fill out the Free Newsletter registration form on the Home Page

How do I unsubscribe from the Great Seats Online Club?
Simply click here and complete the unsubscribe form.

Back to top

What is the cost of using Great Seats?
All tickets are subject to ticketing agency fees and a minimum service fee of $12.50. For last minute/discounted tickets, a minimum $5 service fee applies. In some circumstances a promoter's fee may also apply. Due to these factors, this is why the ticket price is always more than the face value printed on the ticket.

Am I informed of the additional costs at the time of booking?
Yes, the total price listed on the form when you go to Buy Now on the website is the price that will be charged to your credit card-there are no hidden costs - what you see is what you get.

Why are General Admission tickets more expensive than tickets in Reserved Seating?
This is because tickets for General Admission (ie unreserved seating or standing room only) are non-replaceable and so we send them by registered mail for which additional costs are incurred.

Back to top

Why can't Great Seats tell me where my seats are located at the time of booking?
Great Seats receives an allocation of premium seats to each event directly from the Promoter. These blocks of tickets are put on hold for Great Seats members prior to the event going on sale to the general public. To ensure each customer is allocated the best seating possible, we always allocate seating from this allocation after customer purchase, based on combinations of tickets sold.

Are all events sold through Great Seats premium quality?
For all indoor events, we buy excellent 'A Reserve' or equivalent quality seating. If you purchase tickets through Great Seats, you can be assured that seats will be the best available. Front row isn't necessarily the best - so sit back and relax knowing that you will get the best seats based on each individual venue.
For large outdoor or high demand events, we sell tickets as Advance Access™, which allows customers to purchase before they are on sale to the general public - to ensure you don't miss out! We cannot however guarantee the quality of these seats within the selected seating category, and these events are clearly labelled Advance Access™.
For the Last Minute Tickets service, we cannot always guarantee seating quality, which is how we are able to bring you such great discounts.

Where are these premium quality seats located?
  • In THEATRE VENUES we usually sell 'A Reserve' seating located in the stalls and/or the front half of the dress circle/mezzanine.

    • – The Stalls are the section of seating, beginning directly in front of the stage on the ground level of the theatre generally sloping slightly upwards towards the back of the section.
    – The Dress Circle or Mezzanine is the elevated section of seating that is similar to a balcony with the seating tiered upwards towards the back of the section.
    – In some theatres there may be an additional balcony above and further back than the Dress Circle/Mezzanine generally known as the Grand Circle.
  • In ENTERTAINMENT CENTRES our tickets are generally located on the arena floor and/or in the first elevation (the Floor is the flat section of the venue with seating beginning directly in front of the stage). General Admission tickets are usually located on the floor area. This area has either standing room only or unreserved seats.
  • For large OUTDOOR VENUES, such as Football Stadiums, we do not guarantee seating quality, as sound and viewing quality varies greatly.

    • How do I make a wheelchair booking?
    Please email us letting us know your details including which event you wish to attend, the number of wheelchair seats required and the number of accompanying guests and one of our customer service representatives will reply to you within 2 business days.

    Back to top

    What browser version is recommended to best view this site?
    We strongly recommend using a browser that uses 128-bit encryption such as Internet Explorer 5.01 or better as otherwise Triple Lock Security can’t be guaranteed.

    This site has been tested for use in Internet Explorer. While the site will function in other browsers we cannot guarantee that the site will display as intended.

    What happens if I want to cancel my booking, or if the event itself is cancelled?
    In accordance with the Entertainment Code of Practice, Great Seats does not issue refunds, cancel tickets or transfer tickets to another performance date. However, if the event itself is cancelled, a full refund will be issued once tickets are returned to us.


    If you can't find the answer to your question please contact Pinpoint Pty Ltd.