Accor Great Seats: Tickets to Great Seats – Never Miss a Must See Event

FAQs

1. About Accor Great Seats
2. Ordering Tickets
3. Delivery
4. Hot Rumours Waitlist
5. Online Club Membership
6. Pricing
7. Seating
8. Other

How does the Accor Great Seats service differ from what I could get by going to a ticketing agency?

1. Premium quality seating, as opposed to 'pot luck' (for all events except 'Advance Access' and 'Last Minute Tickets'). For all indoor events, only excellent 'A reserve', or equivalent quality seating is sold.

2. First opportunity to purchase tickets before the public on sale date so you don't miss out.

3. Ease and convenience of booking using a credit card. There is no need to stand in queues, sleep out overnight, or spend hours trying, often unsuccessfully, to get through on the telephone to booking agencies or queuing at the Box Office.

4. The Hot Rumours service enables you to register your name on a waitlist for hot rumoured events. If the event is confirmed and we secure tickets, we will email you before the public on-sale date and give you priority access. Hot Rumour registrations do not constitute a booking and are valid for 12 months after which time you will need to re-register.
Click here for a complete listing of the latest Hot Rumours.

5. Fantastic deals on last minute discounted tickets.

6. Members can register with the Accor Great Seats Online Club

How do I make a ticket booking?
Simply go to the Current Events page to book easily and conveniently, 24 hours a day, 7 days a week, and you will be transferred to a secure Internet server to perform your booking. Please ensure that you read the terms and conditions of the booking carefully as the transaction is processed immediately.

Can I purchase tickets to any event, anywhere?
Accor Great Seats sells tickets only to events in Australia.

How do I make a booking if I live outside Australia?
If you have an address in Australia where the tickets can be sent to you, insert this address on the booking form. If you are not sure of where you will be staying, please email us with your name, the event you are interested in and the date, time and location of the performance. We will get back to you within 2 business days confirming availability of the show, and details of how you can book for your preferred event.

Why is the price printed on the ticket different to what I paid?
The cost of the ticket to Accor Great Seats is always more than the face value printed on the ticket, as we have to pay ticketing agency fees, and in many cases a promoter's fee. The cost of the ticket to Accor Great Seats is therefore higher than the general public to ensure you always receive the best available locations.

How much is Postage and Handling?
Postage and Handling for all orders costs $8.95. Box Office Pick-up orders also incur a ticket handling fee of $8.95. This fee covers the cost of receiving event tickets and posting them out to you via Australia Post, or making sure they are available for you at the Box Office.

What happens if my tickets are damaged, lost or stolen?
A replacement voucher can be arranged for most ticket purchases, however a $25.00 replacement fee per order will apply. As soon as you discover that your tickets are lost or stolen, please email us immediately. An Accor Great Seats representative will then proceed to organise a replacement. General Admission tickets cannot be replaced under any circumstances, however these are sent via registered post to guarantee delivery to your address.

Can I re-sell my tickets?
Your tickets may not be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotional or other commercial purposes (including competitions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
Scalper Warning: In addition to the above, the resale of tickets is governed by ticket sales legislation and may attract criminal penalties.

When will my tickets arrive?
Our policy is to deliver your tickets at least 2 weeks prior to the event, except in unusual circumstances where tickets are delayed from the supplier. If your tickets are to be collected from the venue Box Office, this will be clearly stated at the time of purchase.

Can I have tickets sent to someone other than myself?
Yes. Fill in the delivery details of where you wish the tickets to be sent on the booking form and uncheck the tick box at the bottom of the booking form that says, 'Changes to my contact details should update my member record permanently'. This will ensure that your details are not over ridden by your friend's delivery details.

How do I register on Hot Rumours?
Go to the Hot Rumours page and find the event you want to register for. Press the Waitlist Now button and complete your details. If the event is confirmed and we secure tickets we will contact you by email, giving you priority access to purchase tickets online – often before the public on-sale date.

Can I register on the Hot Rumours for a rumour that isn't listed?
We only register for rumours that are listed in our Hot Rumours page. If you've heard a rumour that is not listed please email us with the details and how you heard about it. An Accor Great Seats representative will then let you know if we will be taking registrations for that event.

What are the benefits of being an Accor Great Seats Online Club member?

6 Great Reasons to Join:

1. Stay up to date: Hear all the inside goss on the Current Events, the hottest rumours and fabulous last minute ticket offers.
2. Regular email updates: Receive regular updates and be in-the-know before everyone else
3. Priority booking: Be among the first to secure tickets to popular events.
4. Complimentary: Membership is totally FREE of charge
5. Signing up is easy: Simply fill out the Free Newsletter registration form on the Home Page

How do I unsubscribe from the Accor Great Seats Online Club?
Simply click here and complete the unsubscribe form.

What is the cost of using Accor Great Seats?
All ticket bookings are subject to ticketing agency fees and a minimum service fee of $12.50 (incl GST). In some circumstances a promoter's fee may also apply, the ticket price is always more than the face value printed on the ticket.

A phone booking surcharge of $5.95 per ticket applies to all orders placed over the phone. By booking online you will avoid this surcharge. To contact a customer service consultant call 02 9352 3126 during business hours Monday to Friday.

Am I informed of the additional costs at the time of booking?
Yes, the total price listed on the form when you go to Buy Now on the website is the price that will be charged to your credit card. There are no hidden costs – what you see is what you get.

Why can't Accor Great Seats tell me where my seats are located at the time of booking?
Accor Great Seats receives an allocation of premium seats to each event directly from the Promoter. These blocks of tickets are put on hold for Accor Great Seats members prior to the event going on sale to the general public. To ensure each customer is allocated the best seating possible, we always allocate seating from this allocation after customer purchase, in the order in which they are sold, based on combinations of tickets sold.

Are all events sold through Accor Great Seats premium quality?
For all indoor events, we buy excellent 'A Reserve' or equivalent quality seating. If you purchase tickets through Accor Great Seats, you can be assured that seats will be the best available. Front row isn't necessarily the best – so sit back and relax knowing that you will get the best seats based on each individual venue.
For large outdoor or high demand events, we sell tickets as Advance Access™, which allows customers to purchase before they are on sale to the general public – to ensure you don't miss out! We cannot however guarantee the quality of these seats within the selected seating category, and these events are clearly labelled Advance Access™.
For the Last Minute Tickets service, we cannot always guarantee seating quality, which is how we are able to bring you such great discounts.

Where are these premium quality seats located?

In THEATRE VENUES we usually sell 'A Reserve' seating located in the stalls and/or the front half of the dress circle/mezzanine.

– The Stalls are the section of seating, beginning directly in front of the stage on the ground level of the theatre generally sloping slightly upwards towards the back of the section.
– The Dress Circle or Mezzanine is the elevated section of seating that is similar to a balcony with the seating tiered upwards towards the back of the section.
– In some theatres there may be an additional balcony above and further back than the Dress Circle/Mezzanine generally known as the Grand Circle.

In ENTERTAINMENT CENTRES our tickets are generally located on the arena floor and/or in the first elevation (the Floor is the flat section of the venue with seating beginning directly in front of the stage). General Admission tickets are usually located on the floor area. This area has either standing room only or unreserved seats.

For large OUTDOOR VENUES, such as Football Stadiums, we do not guarantee seating quality, as sound and viewing quality varies greatly.

How do I make a wheelchair booking?
Please contact us; we will endeavour to assist special requests where possible. This may not be possible during pre-sale periods where exact ticket locations are not yet known.

What browser version is recommended to best view this site?
We strongly recommend using a browser that uses 128-bit encryption such as Internet Explorer 5.01 or better as otherwise Triple Lock Security can’t be guaranteed.

This site has been tested for use in Internet Explorer. While the site will function in other browsers we cannot guarantee that the site will display as intended.

What happens if I want to cancel my booking, or if the event itself is cancelled?
In accordance with the Entertainment Code of Practice, Accor Great Seats does not issue refunds, cancel tickets or transfer tickets to another performance date. However, if the event itself is cancelled, a full refund will be issued once tickets are returned to us.

If you can't find the answer to your question please contact Pinpoint Pty Ltd.